SLA-Backed Platform Support & Monitoring
24×7 monitoring, incident management, security patching, and continuous platform improvements — for teams that need reliability without the overhead of an in-house ops team.
Comprehensive managed support
24×7 Infrastructure Monitoring
Real-time monitoring across cloud, application, and network layers. Alerts before your users notice — with context-rich runbooks for every alert type.
Incident Management & Response
Tiered SLA response (P1 < 15 min), bridge calls with senior engineers, post-incident reviews, and root-cause documentation for every P1/P2 event.
Security Patch Management
Monthly OS and application patching across your estate, tested in staging before production. Vulnerability scanning and CVE triage included.
Application Support & Fixes
Dedicated developer hours for bug fixes, minor enhancements, and emergency hotfixes. Backlog managed via Jira, Linear, or Azure DevOps.
Performance Optimisation
Continuous Core Web Vitals monitoring, database query analysis, CDN configuration, and capacity planning to keep your platform fast under load.
Quarterly Strategic Reviews
Regular architecture reviews covering platform health, security posture, upcoming platform roadmap changes, and a prioritised improvement backlog.
Choose your coverage tier
All prices are indicative — final scope is agreed during discovery.
- Business hours (9am–6pm AEST)
- P1 response: 4 hours
- Monthly security review
- Email & ticket support
- Monthly health report
- Extended hours (7am–10pm AEST)
- P1 response: 1 hour
- Weekly security review
- Dedicated hours
- Dedicated Slack channel
- Quarterly architecture review
- 24×7 monitoring & response
- P1 response: 15 minutes
- Continuous patching & scanning
- Unlimited developer hours
- Named account engineer
- Monthly strategic review
Live in 2 weeks
Platform Audit
We document your full estate — infrastructure, applications, dependencies, and runbooks. Gaps in monitoring or documentation are resolved before go-live.
SLA Definition
Together we define priority tiers, escalation paths, on-call rosters, and communication protocols — all agreed in writing before handover.
Tooling & Onboarding
We integrate with your monitoring stack (Datadog, Prometheus, Azure Monitor), ticketing system, and communication channels within 5 business days.
Continuous Improvement
Monthly reports, quarterly reviews, and a proactive improvement backlog ensure your platform gets better — not just maintained — over time.
Common questions about managed support
Ready to hand over platform operations?
Talk to our team about an onboarding plan tailored to your platform, team, and SLA requirements.